Refund policy

At Naivri, we strive to ensure a smooth and reliable shopping experience. While we do not offer general returns, we take full responsibility in cases where a customer receives a wrong or defective product.

When Are Returns Accepted

We accept returns only under the following circumstances:

You received the wrong product.
The product received is defective or damaged.

Returns are not accepted for:

Change of mind
Size or color preference
Dislike of the product

How to Report a Wrong or Damaged Product

Please email us at naivrindia@gmail.com within 48 hours of receiving your order.

For defective or damaged items:

Attach a video recording of the unboxing clearly showing the issue.
Include your order ID and a brief description of the problem.

Return and Refund Process

Once we receive your request, our team will review it. If approved, we will either:

Ship a replacement (for defective or damaged items), or
Arrange a return pickup or ask you to ship the item back, depending on the case.

Returned products must be:

Unused
In their original packaging
In saleable condition

After the returned product is received and reviewed, the refund will be processed to your original payment method.

Please note:

Refund approval is at the sole discretion of the seller.
Refunds are usually processed within 10 business days of approval.
It may take additional time for your bank or card provider to reflect the refund.

Cancellation Policy

Orders can be cancelled only before they are shipped or picked up from the store.
For Store Pickup orders, cancellation is allowed only before the order is marked as ‘Ready for Pickup’ or handed over at the store.
Once an order has been shipped or picked up, cancellation is no longer possible. If eligible, you may raise a return request as per our Return Policy.

Cancellation Charges & Refunds

A 10% restocking & inventory handling fee applies to all approved cancellations, including:
- Online delivery orders
- Local delivery orders
- Store pickup orders
The remaining amount will be refunded after your cancellation request is reviewed and approved by our team.
Refunds will be processed to your original payment method and may take a few banking days to reflect in your account, depending on your bank.

RTO (Return to Origin) Orders & Refunds

Orders that are returned to Naivri by the courier due to customer-related reasons—such as an incorrect or incomplete delivery address, incorrect mobile number, inability to provide OTP, customer unavailability, refusal to accept the order, or repeated failed delivery attempts—will be treated as RTO (Return to Origin) orders.

For an RTO order, the refund will be processed only after the product is received back by Naivri and inspected.

The refund amount will be calculated as follows:

10% restocking and inventory handling fee will be deducted from the order value.
An additional ₹100 handling, packing and courier processing charge will be deducted.
The remaining eligible amount will be refunded to the original payment method used for the order.

Important: Check Your Details Carefully

Customers are requested to always provide:

A correct and active mobile number for OTP and delivery communication.
A complete and accurate delivery address, including house/flat number, street, locality, city and PIN code.
An address where someone is available to receive the order.

Naivri is not responsible for RTOs caused by incorrect customer-provided information, failure to provide OTP, refusal to accept the order, customer unavailability, or repeated failed delivery attempts.

Please carefully verify your mobile number and delivery address before placing your order to avoid delivery issues and deductions from your refund.

Contact Us

For any queries or assistance:
Email: naivrindia@gmail.com
Contact Form: naivri.com/pages/contact-naivri
Return Address: CK-10, C-Block Market, Kavi Nagar, Ghaziabad – 201002